Shipping Information

IMPORTANT: Due to the current Coronavirus situation; all orders may be delayed. Please check with your local Government, Customs and shipping carriers for more information. We are sorry for any inconvenience. If you require refunds for your order please advise your order number upon emailing us here.

Free Shipping

We ship mostly anywhere in the world for free, when checking out with delivery address, you will see the free shipping option. It will take 2-5 working days to process your order. Orders qualify for free shipping will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method. Our main carriers are DHL and UPS, all parcels will be tracked. Orders via DHL/UPS can take up to 15 days door to door.

Customs / Duty

Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. 

Shipping Problems

If an International order is received damaged or not received at all, an insurance claim must be initiated and finalised before customer compensation or product replacement is executed by If the item is received damaged, please contact seagullcanada.comwithin five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.